Privacy Policy

1. Introduction

White Rock Public Adjusting, LLC ("White Rock," "we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whiterockclaims.com or use our secure client portal (collectively, the "Platform"). Please read this policy carefully.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, phone number, and mailing address
• Property address and property-related details submitted with claim reviews
• Insurance policy information, carrier names, and policy numbers
• Claim-related documents, photos, estimates, and correspondence
• Account credentials (email and password) for the secure client portal

Automatically Collected Information

When you access the Platform, we may automatically collect:

• Browser type, device information, and operating system
• IP address, access times, and referring website addresses
• Pages viewed, navigation patterns, and Platform interaction data

3. How We Use Your Information

We use collected information to:

• Provide public adjusting and insurance appraisal services
• Process claim review requests and communicate regarding your claim
• Operate, maintain, and improve the Platform
• Send administrative communications (claim updates, contract documents, appointment confirmations)
• Comply with legal and regulatory obligations
• Protect against fraudulent, unauthorized, or illegal activity

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information:

• With your consent: To insurance carriers, contractors, engineers, or other parties you authorize in connection with your claim
• Service providers: With trusted third-party vendors who assist in operating the Platform (hosting, email delivery, document storage), bound by confidentiality agreements
• Legal compliance: As required by law, court order, or governmental regulation, including Texas Department of Insurance and Florida DFS requirements
• Business transfers: In connection with a merger, sale, or transfer of company assets

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your information. All data transmitted through the Platform is encrypted in transit using TLS/SSL protocols. Data at rest is encrypted. Access to claim files is restricted to you and your assigned public adjuster through authenticated, role-based access controls.

Despite these measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information and claim documentation for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Claim files are retained in accordance with state regulatory requirements for public adjusting records.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data, subject to legal retention requirements
• Object to or restrict certain processing of your data

To exercise these rights, contact us at the information provided in Section 9.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

9. Contact Information

For questions about this Privacy Policy or to exercise your data rights: