Underpaid Claims

Think your insurance claim was underpaid?

The useful comparison is not your expectation against the payment. It is the carrier's written position against your documented loss. When those two documents are placed side by side, the gap usually explains itself.

Your issue is preselected as a possible underpayment. Review does not presume the payment was wrong.

Two numbers disagreeing isn't evidence.

The line items are.

A payment is an assembly of decisions. Each decision is either supported by documentation or it isn't.

Where differences usually come from

  • Scope items missing from the carrier's estimate
  • Quantity differences — measurements and counts
  • Unit pricing
  • Labor rates and labor hours
  • Materials and material grade
  • Depreciation and how it was applied
  • Repair methodology and required procedures
  • Valuation methodology on vehicles and property
  • Items excluded or removed from the estimate
  • Contractor or repair-facility estimates and supplements
  • Expert reports and what they actually say

Carrier position versus documented loss

We build the comparison in writing: what the carrier scoped, what the documentation shows, and where the two differ and why. That comparison is the deliverable — not an assertion that a number should have been higher.

What to send

The carrier's estimate and payment summary, any contractor or repair estimate, photographs, measurements if you have them, expert or inspection reports, and correspondence.

Send both estimates if you have them.

We'll produce the line-level comparison and explain what appears supported, what appears omitted, and what documentation could change the analysis.

Related claim help

Important Information

White Rock Public Adjusting, LLC is not an insurance company, law firm, contractor, or carrier-affiliated entity, and does not provide legal advice. Services vary by claim type, jurisdiction, licensing requirements, and individual circumstances. No claim outcome is guaranteed. Licensed public adjusting is available in Texas and Florida, subject to the applicable claim, license, law, contract, and circumstances. Public adjusting services are provided only where White Rock and the applicable professional are properly licensed and legally authorized. Submitting information does not create a public-adjusting representation agreement.